Connection Problems

Troubleshoot SSH and network connectivity issues

Most Common Connection Issues

Using Wrong SSH Port (Most Common)

❌ Never use port 22!

TinyBox VPS uses custom ports. Using port 22 will result in IP blocking after 5 failed attempts.

✓ Correct SSH Port Formula:

SSH Port = 10000 + Your VPS ID
Example: VPS ID 123 → Port 10123
Command: ssh [email protected] -p 10123

IP Address Blocked

If you've attempted to connect on port 22 or made multiple failed login attempts, your IP may be temporarily blocked.

                            # Check if your IP is blocked
curl -I https://your-server.tinybox.sh

# If blocked, contact support or wait 24 hours
                        

Contact [email protected] for immediate unblocking.

Connection Timeout

Connection attempts timing out before establishing SSH session.

# Test network connectivity
ping your-server.tinybox.sh

# Test specific port
telnet your-server.tinybox.sh 10123

# Check with verbose SSH
ssh -v [email protected] -p 10123

Authentication Failed

Correct port but wrong username or password.

# Always use 'root' as username
ssh [email protected] -p 10123

# Reset password via control panel if needed
# https://panel.tinybox.sh → Password Reset

Step-by-Step Diagnostics

1

Verify Your VPS Details

                                # Check your VPS information in the control panel
# - VPS ID number
# - Server hostname
# - IP address
# - SSH port (10000 + VPS ID)
                            

2

Test Basic Connectivity

                                # Ping test
ping -c 4 your-server.tinybox.sh

# Port connectivity test
nc -zv your-server.tinybox.sh 10123
                            

3

Try Verbose SSH Connection

# Verbose SSH for detailed error messages
ssh -v [email protected] -p 10123

# Even more verbose
ssh -vvv [email protected] -p 10123

4

Check Control Panel Console

Use the web console in the control panel as a backup connection method if SSH fails.

Quick Fix Checklist

✓ Before Contacting Support

• Verify you're using the correct SSH port
• Check your internet connection
• Try connecting from a different network
• Reset your VPS password via control panel
• Use the web console to test server status
• Wait 1 hour if IP might be blocked

⚠ When to Contact Support

• Server appears offline in control panel
• Web console shows no response
• Network connectivity confirmed but SSH fails
• Urgent IP unblocking needed
• Suspected hardware or network issues

Support: [email protected]
Response time: Usually < 24 hours